![]() ![]() ![]() While buying a used mobile phone, it is good to have the old Google Account removed by the previous owner.īut if you haven’t done that and are now facing the “This device was reset. However, the same feature becomes a big problem if you have legally bought the phone and the previous owner has not removed his Google account completely from the device before handing it over to you. This is done so that, if your phone is stolen, the phone becomes useless for the thief. Once signed in with a Google Account, Android will not allow you to change the Google Account. that are using Android Lollipop or above will have this feature. All the phones from manufacturers like Samsung, Moto, HTC, Sony, Lenovo etc. This feature is called Factory Reset Protection (FRP). We investigated the issue and found that this error was coming due to a anti-theft feature which is available in Android 5.1 (Lollipop) and above. Despite a lot of attempts to sign in with his own Gmail account, he did not succeed as the phone will stop right at this error message. To continue sign in with a Google Account that was previously synced on this device”. But when my brother tried to log into the device, the Android operating system flashed an error message “This device was reset. When he received the mobile phone, it was in good physical condition. Then he told me I could ship it to them and have it repaired but since I don't have the receipt there will be a $50 service fee which costs more than the tablet itself.Ĭan someone tell me if there is anything I can do to get some answers? Thank you.My brother recently bought a used mobile phone ( Moto E) from an online reseller. That number says it's not available from my calling location. Then I emailed RCA who told me to try and if that didn't work (obviously it didn't) to try 1.888.456.3472. I then tried the number on their website and some recording tried to get me to sign up for Medicade. So far I've went to their "live chat" which is actually a Help Desk where you can submit a ticket and haven't heard anything in a week. My Aunt purchased a few of these from Wal-Mart a while back when they were on sale. I put my DiSa number in and it tells me it wasn't purchased from a certified retailer, which is false. I have been trying to activate it for a week. We got a Voyager 3 tablet for my daughter as a gift. ![]()
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